FAQ Overview

Account, registration, logging in

Login Problems

There can be different possible reasons why you may not be able to log in to eZaango

Incorrect Email/Password

If you enter the wrong combination of email address and password, an error message will display. If you have forgotten your password, then in that scenario you may request that reset password instructions to be sent to your email address.

Confirmation email not received

You need to click on the link in the confirmation email we send to activate your membership. Sometimes our emails are blocked by junk mail settings on your email account. Please ensure your junk mail settings will allow our emails to get through to you. Our emails come from [email protected]  you need to add this to your address book.

Your cookies are not enabled

If cookies are not enabled, then you may not be able to login or access the site correctly.

Cookies are usually small text files, given ID tags that are stored on your computer's browser directory or program data subfolders. Cookies options are controlled in your browser preferences which vary depending on which browser you use. Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 09:10


Becoming Address Verified

Address Verified members

Address Verified helps create a more trusted online marketplace.

Traders who have verified their address will be shown as Address Verified throughout eZaango. For business memberships, the address is where the business operates from, or its registered address for service. For individual memberships it is the residential address of the trader.

How do I get Address Verified?

We verify your address by sending you a personal verification code in the post.

When you receive your code you enter it into eZaango to complete the process. The code is unique to you and can only be used ones to address verifies the eZaango membership that requested it.

What are the benefits to sellers?

Buyers can purchase from "Address Verified" sellers with greater confidence. Sellers are therefore likely to increase their sales and profits by becoming "Address Verified".

Can eZaango guarantee where traders live or operate from?

We can't guarantee the traders current address. eZaango does, however, know with some confidence that the individual that signed-in and requested to become Address Verified is the same person that entered the Personal Verification Code we sent them.

We therefore have a physical address related to an email address at a certain point in time.

What if I move?

You don’t retain your Address Verified status when you move. As soon as you change the address on the portal, you loose your Address Verified status, You have to re-apply for Address Verification Status. Please keep your address details up to date al all times on eZaango as we occasionally do surprise checks on your address.

how much it cost to become address Verified?

Address Verification will cost you $5 each time you verify your address.

When we do surprise check on your address, you don't need to pay Address Verification Fees.

Your privacy

Your privacy is very important for eZaango.

In certain circumstances, eZaango may be legally required to disclose personal information of a member for legal compliance/law enforcement reasons, as outlined in our privacy policy.

Your details may be made available to another eZaango member when a statutory declaration is made requesting contact details for the sole purpose of making a Disputes Tribunal claim.

Conditions

Address Verified is important, it will help you gain more confidence of the buyer. You must use a physical street address and cannot use a P. O. Box. Address Verified letters are only sent to Australian addresses.

The process of renewal for the address verification would be same.

We will notify you through your registered email when we send your verification code. If you don't receive the letter within 7 days of the email, Please inform as & we will send it again to the same address at no additional cost.

Author: General Manager
Last update: 2019-09-20 09:14


Become Authenticated

We recommend that members become authenticated to prove they are serious about trading. You must be authenticated to sell though it is not compulsory. Authenticated members have red stars beside their name and get 1% discount on commission on sales.

Used in combination with a member's feedback, authenticated traders are more trusted than non-authenticated members. The number of stars next to a trader's name represents their feedback rating.

To become authenticated seller at eZaango you need the following documents:
• Australian driving license or copy of your passport for Photo Identity
• Proof of address – This could be your utility bill
• ABN certificate
• Credit your account at eZaango account with a minimum of $20.

The money credited to your eZaango account is used to pay commission on sales, or promotional fees when you list your products. If you don't sell anything this money remains in your account until you use it or decide to close your account.

Accounts left inactive for 18 months are closed automatically and any remaining credit may be forfeited. We'll send an email prior to this, giving you the opportunity to keep your account active.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 09:15


Problem receiving emails

Problem receiving emails

Members may experience problems receiving our emails due to spam and junk mail filter settings. Check your junk email folder regularly in case email has arrived there rather than your inbox. Here is a guide on how to ensure you receive our emails:

For Hotmail users

To prevent your eZaango emails being added to Hotmail's Junk folder, log in to your Hotmail account and follow these steps:

  1. Click on the "Options" cog at the top-right of the page
  2. Select "Connected Accounts" from the dropdown menu
  3. Under the "Junk email" heading, select the "Safe Senders" option
  4. Type @eZaango.com.au into the “Enter a sender or domain here” and click the (+) and save.

For Gmail Users

To prevent your eZaango emails being added to Gmail's Spam folder, log in to your Gmail account and follow these steps:

  1. Click on the options cog at the top-right of the page and then select "Settings"
  2. Click on “Filters”
  3. Click "Create a new filter" at the bottom of the page
  4. Enter "eZaango” in the 'From' field
  5. Select “Create filter with this search”
  6. Click "Create Filter".

For Yahoo users

To prevent your eZaango emails being added to Yahoo's Spam folder, log in to your Yahoo! account and follow these steps:

  1. Click the "Options" cog at the top-right of the page and select "Settings"
  2. Select "Filters"
  3. Click "Add"
  4. Use “eZaango" as your "filter name"
  5. Under "From" put “eZaango.com.au "
  6. For “Then move the message to this folder”, choose "Inbox"
  7. Click "Save".

  For other email providers

Most email providers have a junk mail or spam folder. Check the folder regularly, and add eZaango to your contacts list or safe list to ensure that emails from eZaango are not blocked.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 10:30


Stopping Spam

Spam is the process of sending unwanted, unsolicited emails to a large number of people. Unfortunately, it is becoming a common practice of small businesses and internet marketers trying to sell their products or services. It is estimated that the average computer’s email box is filled with at least 30% spam.

There are three main types of spam:

  • Spam from companies and websites where you have registered: Reputable companies will give you the option to unsubscribe from emails prominently in their emails.
  • Spam from eZaango Members: If you receive unwanted marketing material from members that you have previously traded with, can find more information  at http://www.acma.gov.au/
  • Spam from unknown companies and people: You receive these because a spammer has stolen, purchased or guessed your email address.

 How to avoid spam

  1. Spammers in most cases need to know your email address before they can spam you so keep your email address to yourself as much as possible and use it only for work purposes.
  2. When posting on a forum do not include your email address as part of your signature.
  3. Guest books are a prime source for the harvesting of email addresses that spammers use. Some guest books automatically hyperlink your email to your username; avoid posting in such forums and never include your email address in the post itself. Do not use your work email for this kind of personal use. If you do not have an alternative email address consider using free services such as Google mail, Yahoo! mail or Hotmail.
  4. When signing up for forums, offers and other public services never use your work email address: if it doesn’t break the terms of use, consider using disposable email addresses. If terms prohibit the use of disposable email, use free email services that include spam filtering.
  5. Never click on links in a spam email: in some cases clicking will result in you confirming to the spammer that the email address is valid and the user is likely to click on links thus making you a prime target for more spam and phishing attacks.

The best way to stop spam is to put your email program or service onto the highest anti-spam setting.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 09:31


Feedback

This entry is in revision and can not be displayed.

Author: General Manager
Last update: 2019-09-20 09:32


Update Your Details

Update Your Details

Update your email address

To update your email address click on the link given below:

To update your email  go to Account Information tab. We will send you the conformation email for your updated email address.

Update your Password

To update your password go to Account Information tab. We will send you an email confirming your new password.

*To update your password you should know your existing password.*

Update your username

You can update your user name if:

  • You have used your full name as your user name
  • You are a new member not older than 7 days

If you satisfy the above mentioned criteria, please let us know with new name you would like to have. Please send us a couple of usernames in case your first choice isn’t available.

*Please make sure that you pick the right keyword as we can only make the changes once*.

Update your Personal Details

To update your personal details go to Address Tab. We will send you the conformation email confirming your updated personal details.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 09:33


Registration

A Vendor at eZaango provides importers, sellers, service providers, real estate agents, business brokers a single platform to promote their products, services & properties online and grow their sales and maximize profitability.

To register as a customer is free. Just click on Login/Register link on the home page.

Register as a Store Owner

You can register as a Store to list your products on eZaango and all the leads and queries will come to you directly.

Registration on eZaango as a vendor is subscription based 2 steps process. The process of registration is quite simple, you just need to complete the Sell with Us form, and then choose your subscription package. You can select any one of our subscription packages from Basic, Premiumand Professional which best suits your business needs. We will set up your store and let you know as soon as your store is ready.

Register as Service Provider

You can register as a Service Provider to list your Service on eZaango and all the leads and queries will come to you directly.

Registration on eZaango as a vendor is subscription based 2 steps process. The process of registration is quite simple, you just need to complete the Sell with Us form, and then choose your subscription package. You can select any one of our subscription packages from Basic, Premiumand Professional which best suits your business needs. We will set up your service and let you know as soon as your service is ready.

Register as Business

You can register as Business to list your Business on eZaango and all the leads and queries will come to you directly.

Registration on eZaango as a vendor is subscription based 2 steps process. The process of registration is quite simple, you just need to complete the Sell with Us form, and then choose your subscription package. You can select any one of our subscription packages from Basic, Premiumand Professional which best suits your business needs. We will set up your business and let you know as soon as your business is ready.

Register as Property Owner/ Dealer

You can register as Property Owner/Dealer to list your property on eZaango and all the leads and queries will come to you directly.

Registration on eZaango as a vendor is subscription based 2 steps process. The process of registration is quite simple, you just need to complete the Sell with Us form, and then choose your subscription package. You can select any one of our subscription packages from Basic, Premiumand Professional which best suits your business needs. We will set up your property and let you know as soon as your property listing is ready.

Register as Flatmate

You can register as Flatmate to list your property on eZaango and all the leads and queries will come to you directly. We will help you in finding a perfect flatmate for you.

Registration on eZaango as a vendor is subscription based 2 steps process. The process of registration is quite simple, you just need to complete the Sell with Us form, and then choose your subscription package. You can select any one of our subscription packages from Basic, Premiumand Professional which best suits your business needs. We will set up your property and let you know as soon as your property listing is ready.

Register now.

We will send you a confirmation email and security code on your mobile phone as a part of the registration process, If you haven’t received a confirmation email you need to check your junk mails settings aren’t blocking our emails. Our emails come from [email protected], you need to add these to your address book so that these don’t go to junk mail any more.  You also need to verify your mobile number by entering the security code during the registration process.

We will need the following 5 piece of information to create your store and get you started on this new platform.

  • Hi - Resolution Logo 400px x 400px
  • Hi - Resolution Banner 1920 x 500 px
  • Copy of your Australian Driving License or Passport
  • Copy of ABN Certificate
  • Proof of Address

Please keep this information handy while registering your business on our platform.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 10:39


Accessing your details

Accessing your details on eZaango

Being a member of eZaango you have a right to access the personal information we hold about you. You have also the right to seek correction of any information we hold that is out of date or incorrect. There is a list of information we hold about you:

  • Your username
  • Your Phone number
  •  The details of your last login
  • Your account balance
  •  Your address
  • Your recorded credits and debits to your account

If you wish to access your information, feel free to contact us.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 09:39


Advertising

Advertise with us

All the advertising pricing to be added here.

Author: General Manager
Last update: 2019-09-02 08:53


Community

Report unacceptable behaviour

Report unacceptable behavior

You can easily report suspicious listings or sellers who are breaching our terms and conditions by clicking the Community watch link at the bottom of every listing.

Problem may include:

  • Seller is not located in Australia
  • Listing item in the wrong category
  • The listing breaches copyright or is fake or pirated goods
  • The item is on eZaango’s banned or restricted list.

We will review each and every listing that is reported and take action if appropriate. If you have reported the listing and it is removed, you will be sent an email. If the listing is not removed, you won't be notified.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-02 08:54


Offensive communication

Author: General Manager
Last update: 2019-08-28 10:59


Charities & fundarising

Charities and fundraising

We can help charities and fundraisers as eZaango is a great place to list your products, generate money, and raise awareness of your cause.

If you are a charity registered with ACNC we will donate 50% of success fees back to your organisation. Success fees will be charged and paid as per the standard eZaango process, and then we will action a refund to the charity’s nominated bank account.

If you wish to register with eZaango, please do the following:

  • Create an account to be used for your fundraising listings. You'll be asked to provide information about the charity, as well as the details of the main contact person managing the account.
  • Complete the Registered Charity Application Form and return to us by emailing it through to [email protected]
  • We will be in touch to let you know if the application has been approved.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 10:11


Selling & Fees

Problems with buyer

The buyer is being abusive

If the abuse is happening on the site i.e. through the question and answer feature, then we are able to track the member and take the appropriate action. But unfortunately we are unable to prevent or monitors emails outside eZaango. If you are having problems with someone being abusive you should approach your Internet Service Provider (e.g. Telstra, Optus) and get their email address blocked. Please report this trader’s behavior to us by clicking on the button below. We will record this complaint against the person's membership but you won't necessarily get a reply from us.

Email Us 

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 09:58


Edit your Products

Edit your Products

You can edit your products through the Mange Product Tab in your Control Panel. Click on Products under Manage Products.

Promoting your Products

By increasing the profile of your listings on eZaango you can increase the number of people that see your products –get more sales, and make more money! There are a number of promotional extras you can select when you list an item for sale:

Featured Listings
Featured listings ensure that your products are at the top of the listings within the category.

Bold
The title of bold listings appears in "bold" type in selected categories.

Highlight

Highlighted listings have a bright blue border.

Home page Listing

Your product will appear on the home page by selecting the home page listing feature.

You can select any of these promotional extras when you are placing a listing. All the features (eg. Bold, Highlight) will run for the duration of 30 days.

Answering the questions

If a buyer has any questions about any product they can use the Questions and Answers feature at the bottom. The seller will be sent an email notifying them that a question has been asked. The seller will then need to look at the product and answer the question.

Problem with Buyers

The buyer is being abusive

If the abuse is happening on the site i.e. through the question and answer feature, then we are able to track the member and take the appropriate action. But unfortunately we are unable to prevent or monitors emails outside of eZaango. If you are having problems with someone being abusive you should approach your Internet Service Provider (e.g. Telstra, Optus) and get their email address blocked. Please report this trader’s behavior to us by clicking on the button below. We will record this complaint against the person's membership but you won't necessarily get a reply from us.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 10:09


Promoting your listing

Enhancing the profile of your listings on ezaango by making it a feature product, you can increase the number of people that see your products –get more sales, and make more money! There are a number of promotional features you can select when you list an item for sale such as:

Featured Listings

Featured listings ensure that your products are at the top of the listings within the category.

Bold

The title of bold listings appears in "bold" type in selected categories.

Highlight

Highlighted listings have a bright blue border.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-08-28 11:09


Listing with Variation

Products that are available in different variations offer customer more choice, allowing them to select their preferences of attributes, for example size, color or style. Listing products with variation on ezaango will save you time and will provide you wider options.

What are listing with variations?

On ezaango you can create listings with variations that offer multiple products in on listing. Customer can choose based on their choices. Listing with variations is very common in categories such as garments, fashions, candles.

Why listing with variations?

Listing with variations will allow buyers to choose the products from wider options with their preferred attributes e.g. size and color. It will reduce you listing time however depending upon the subscription level insertion fees may vary. Additionally products with variations improve your visibility in Best Match search results. Product with variation will count as just one product. For example if you are selling t-shirts with 4 colors and 4 sizes thus making 16 products but it will count as one product.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-08-28 11:10


Answering question

Effective communication between buyers and sellers is the key to successful sale. If a buyer has any question about a product they can use the question and answer feature at the bottom of the product.

The seller will receive an email notifying that a question has been asked by a potential buyer. The seller will then need login to their dashboard and reply to the question.

Sellers are also able to add additional information to their products using the Question Answer feature.

In order to maximise the chance of sale please answer this question as soon as possible.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 10:03


Preferred Seller Program

Be the Preferred Seller at eZaango and get 20% discount on your commission. To be a Preferred Seller, you have to:

  • Sell at least 50 items in previous 8 weeks or Total sale is $8000.00.
  • Reputation is more than 90%.

Please note:

  • Weekly totals are rounded, and don’t consider any withdraw or refunded transactions.
  • Every Monday, We will look at your sales over the period of last 8 weeks. If you meet the above said criteria, you keep the status of Preferred Seller and enjoy the discount. So start selling today and enjoy the status of being the Preferred Seller.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 10:06


Policies and Terms & Conditions

List of Restricted Items

Below is a list of items that you can sell but are restricted on eZaango:

  • Adult items

Adult rated items (lifestyle, magazines, DVDs, etc) must be listed in the appropriate adult category. Adult novelty and erotic clothing must be listed in the Novelty & adult category.
  You may not use explicit language or descriptions. Photos, where permitted, should be of the item only. Use of props or accessories is not permitted. eZaango reserves the right to remove any image it deems offensive.

  • Agricultural compounds

You must ensure that any agricultural compound complies with the requirements under the Agricultural Compounds and veterinary medicines (ACVM) Act.  

  • Airguns (BB and paintball guns)

Those trading air guns face to face should ensure that they cite the firearms licence or proof of age identification of the person they are trading with.
You may only sell air guns that are already in Australia. Overseas members may not sell firearms on the site. 

  • Animal products

You may not sell any endangered species, protected wildlife, sports fish, game or unwanted animals (e.g. ferrets). It is your responsibility to make sure you are not selling these items. If in doubt contact the Department of Conservation.
You may not sell snails, whales, sharks, dolphins, seals, sea lions or indigenous birds (or parts thereof). If you want to sell fish, including shellfish (or parts thereof) contact the Ministry of Fisheries for more information.  

  • Animal traps

You may only sell animal traps that are not hard-jawed leg-hold traps.  

  • Baby walkers

These items must comply with all applicable product safety standards before you list them for sale on the site.  

  • Bike helmets

You may only list a bike helmet if it is certified to a standard approved. Your helmet should have a sticker inside it stating which standard it complies with. 

  • Businesses for sale

All businesses listed on eZaango must be sold as a going concern. You cannot sell or promote new franchises or opportunities. 

  • Chainsaws

You may only list a chainsaw if it has a chain brake. 

  • Children's nightwear

These items must comply with all applicable product safety standards before you list them for sale on the site. 

  • Children's toys

These items must comply with all applicable product safety standards before you list them for sale on the site.  

  • Child restraints

Child restraints must meet approved standards and be less than 10 years old. Child restraints certified for use in Australia will show an 'S' mark (New Zealand Standard NZS 1754), or a tick mark (Australian Standard AS 1754), or an 'E' mark (European Standard ECE 44).  

  • Cigarette lighters

These items must comply with all applicable product safety standards before you list them for sale on the site.  

  • Cots

These items must comply with all applicable product safety standards before you list them for sale on the site.  

  • Electrical items

All electrical items for sale must be safe. Some items require a supplier declaration of compliance (SDOC) before they can be sold; other items considered higher risk also require safety approval or certification.  

  • Firearms and ammunition

You may only list "A" category firearms, in sporting configuration, as defined by the Arms Act 1983. Large capacity magazines (i.e. more than 15 cartridges for .22 rimfire, or more than 7 cartridges for others) may not be sold for use with Military Style Semi-Automatic firearms (MSSAs), or which when affixed to a firearm classify it as an MSSA. Sellers must sight the firearms licence of the buyer, or for remote sales sellers must receive written confirmation signed by Police confirming the buyer holds a valid firearm's licence. Forms are available at any police station. 
Firearms must already be in Australia. Overseas members may not buy or sell firearms on the site. 
Only one firearm may be advertised per listing.  

  • Flights

You may only sell flights that are transferable. Any costs associated with the transfer of the ticket must be explicitly stated in the listing.  

  • Food

All food sold on the site must be produced in a registered premises or under an approved food safety programme or registered risk management programme. It must also comply with food labelling and standards requirements. 
All food listed on eZaango must comply with Food Safety Standards. 

  • Gas appliances

All new and second-hand gas appliances for sale must be safe, and need to have been declared safe under the Gas (Safety) Regulations before they can be sold.  

  • Hang gliders and par gliders

Gliders must have a new Warrant of Fitness before they are sold.  

  • Made to order items

You may list items that are 'made to order' in the following circumstances:

    • The goods will be shipped within one week.
  • Medical devices

If selling a medical device (excluding first aid kits) you must state in the listing "Consult a medical professional first and follow the instructions." Medical devices include but aren't limited to: insulin pumps, infusion pumps, eternal feeding devices, CPAP machines, ventilators and apnoea alarms.  

  • Movies and games

You may only list classifiable movies and games for sale if they carry the correct Australia classification sticker. When listing these items for sale, you must include the Australia classification rating and all information on the classification label. 
The sale of these publications is covered by the Films, Videos and Publications Classification Act. 

  • Needles and syringes

The Health (Needles and Syringes) Regulations state that only approved professionals such as Pharmacists may sell needles or syringes. Unless you are approved under these regulations you may not sell needles or syringes on the site. 

  • Original Equipment Manufacturer (OEM) software

You may only sell Original Equipment Manufacturer (OEM) software on eZaango if it is sold with a computer.  

  • Paint colours

If you're selling paints which are "tinted to" or "similar to" the colours of certain brands, you may not refer to those brands. 

  • Pedal bicycles

These items must comply with all applicable product safety standards before you list them for sale on the site.  

  • Pets and animals

Dogs, cats, birds, rabbits, horses, donkeys and ponies may not be auctioned. These animals must be listed in their correct category as a classified ad, so the seller won't be obliged to sell the animal to an unsuitable home. 
We have banned the sale of some breeds of dogs on the site, and kittens for sale must be at least eight weeks old. 

  • Radio transmitters or transceivers

All radio transmitters or transceivers listed for sale must comply with Australia licensing and compliance regulations.  

  • Services

You may not sell services on the site, except within the Services Category.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 10:13


Listing Policy

It is your responsibility to ensure you are legally allowed to sell any items you list, this includes ensuring that the item doesn't breach of any copyrights, trademarks or intellectual property rights.

You must also abide by the following listing policies:

  • Banned Items must not be listed, please check before listing. Listings fees (if applicable) for any Banned or Restricted items listed and removed as violating, will not be refunded.
  • Items must be accurately represented and listings must be placed in the most appropriate category.
  • You may not offer to sell additional items outside of ezaango or list a per item price.
  • Listings must be for the sale of an actual item and must not be purely for advertising purposes including offering services.
  • Listings should not include any contact details, except where asked for in the listing process.
  • 'Keyword spamming' to manipulate search results is not allowed.
  • All prices should be in Australian Dollars and exclude all applicable GST.
  • Shipping charges should only include the cost of the actual shipping and materials used.
  • Listing an item is a commitment to sell it through ezaango, you may not withdraw an item because it has not reached the price you wanted.
  • Listings fees and success fees are to be paid by the seller.

ezaango reserves the right to remove any listings that are in breach of the terms and conditions or these listing policies. ezaango also reserves the right to remove items off the homepage at its sole discretion.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-08-30 04:33


Code of Conduct

Code of Conduct

This code sets out principles and behaviors that the ezaango Community reasonably expects from buyers and sellers.

Basic Principles

The Community expects buyers and sellers to:

  • Conduct themselves honestly and in good faith at all times.
  • Comply with all laws.
  • Comply with ezaango’s Terms and Conditions.

Sellers agree to:

  • Describe items fully and accurately and answer questions promptly.
  • Respond to questions and emails as soon as possible, and within 24 hours.
  • Ensure items are shipped as soon as possible, and within a week of receiving orders, unless otherwise indicated in the listing or agreed by both parties.
  • Not to subsequently spam previous buyers.

Buyers agree to:

  • Respond to emails as soon as possible, and within two working days.
  • Not to place negative feedback without making best endeavors to resolve issues through emails first.
  • Not to subsequently spam previous sellers.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-08-30 04:35


Store Subscription Policy

For Stores subscriptions, the following definitions shall apply to these terms as used on this page:

  • Calendar monthdefines the first day of the month to the last day of the month.
  • Invoice monthdefines the billable days included on a seller's invoice (e.g. 1 June – 30 June or 16 January– 15 February).
  • Subscription start datedefines the date your Stores subscription starts.

All Stores subscription fees are included on your monthly invoice. Free listing entitlements and other benefits described on the Stores page are allocated to each Stores subscriber on a calendar month basis. Your unused free listings and other benefits don't carry over to the next calendar month.

When you register for a monthly subscription for the first time:

  • Your Stores benefits start as soon as the store is setup & approved by the Admin. You receive your entire free listing entitlement for the calendar month when you sign up, regardless of when you sign up. (For example, if you sign up for a Stores subscription on 22 May, you receive your entire free listing allotment for May immediately.)

Your first invoice after you register for an eZaango Store includes:

  • The prorated subscription fee for the number of days from your subscription start date to the first date of your next full invoice month (the "prorated period") and
  • The subscription fee for the next full invoice month (the "first full invoice month"). You're billed monthly thereafter.

Subscription renewals

Your monthly Stores subscription is automatically renewed each month until you cancel it. Such automatic renewal is continuous, and you'll be billed for each continuous subscription term at the defined rates, which are subject to change.

Cancelling your subscription

There's no fee for cancelling a monthly subscription, although you will be billed the subscription fee for the entire calendar month during which you cancel.

When cancelling your Stores subscription:

  • If you cancel your Store during the mandatory subscription period(i.e. before the end of the first full calendar month after you signed up):
    • You're billed the current Stores subscription fees for the mandatory subscription period.
    • You receive the current Stores subscription benefits for the mandatory subscription period.
    • After the mandatory subscription period, you pay standard fees for any new listings.
    • You're billed the current Stores subscription fees for the entire calendar month during which you cancel.
    • You receive Stores benefits corresponding to the current subscription until the end of the calendar month during which you cancel.
    • Starting the next calendar month, you pay standard fees for any new listings.
  • Fees for listings are based on the terms in effect when the listing goes live and when it renews.

Updating your subscription

You can update your Stores subscription level at any time.

When upgrading your Stores subscription (changing your Stores subscription level from one level to another with more benefits):

  • Fees for your current subscription for the current invoice month are prorated and the unused portion of your current subscription is credited back to you. Your upgraded subscription fee is also prorated for the current invoice month and your upgraded subscription is treated as a new subscription.
  • Your free listing entitlement from the package being cancelled ends immediately. (Any unused free listings from your previous subscription don't roll over.)
  • You receive upgraded Stores benefits immediately. You receive your full free listing entitlement for the new upgraded subscription immediately. Each calendar month thereafter, you receive the applicable free listing entitlement.
  • Your upgraded subscription start date, mandatory subscription period and renewal date is reset based on the date you change your subscription.

When downgrading your Stores subscription (changing your Stores subscription level to one with fewer benefits):

  • If you downgrade your Store subscription level during the mandatory subscription period:
    • You're billed at the current higher subscription fee rate for the mandatory subscription period.
    • You receive the current higher subscription Stores benefits for the mandatory subscription period.
    • Your new downgraded subscription benefits are effective immediately after the mandatory subscription period.
    • You're billed at downgraded subscription fee rate immediately after the mandatory subscription period.
  • If you downgrade your Store subscription level after the mandatory subscription period:
    • You're billed at the current higher subscription fee rate for the calendar month during which you wish to downgrade.
    • You receive Stores benefits corresponding to the current higher subscription until the end of the calendar month during which you elect to downgrade.
    • Your new downgraded subscription benefits are effective immediately after the calendar month during which you elect to downgrade.
    • You're billed at the downgraded subscription fee rate immediately after the calendar month during which you elect to downgrade.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 10:15


List of Banned Items

You may only sell items in your possession that you are legally entitled to sell. eZaango reserves the right to remove other items that are not on these lists if they are considered offensive or are in breach of our terms and conditions.

If you are unsure of whether or not you are allowed to list an item please contact us.

Banned Items   Below is a list of items which you are not allowed to sell on eZaango
 

  • Alcohol

The Liquor Control Act 1988 states that the sale of liquor to the public or any member of the public requires a licence. Unless you have registered as a wine seller with eZaango, you may not sell alcohol of any nature on the site. You must:

    • Display your licence number on all listings;
    • Display the following notice on all listings for alcohol or wine: 'It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.'
    • Ensure that all sales of alcohol or wine comply with relevant laws;
    • Comply with relevant rules and guidelines relating to the advertisement of alcohol; and
    • Ensure that no alcohol or wine is purchased by or delivered to any person under the legal age to purchase alcohol.
    • eZaango may, but is under no obligation to, verify the validity of your licence to sell alcohol. If requested to do so, you must cooperate with a request by eZaango to supply any further evidence in relation to your licence or right to list alcohol for sale. If eZaango is not satisfied that you are entitled to list alcohol or wine, it may remove any current listings for alcohol or wine placed by you without notice.

 

  • Backup or copied software, CDRs or DVDRs

You are not permitted to list CDRs, DVDRs, or other forms of recordable media unless they are blank. This policy includes but is not limited to copies of software programs, video games, music albums, movies, electronic books, television programs or images.  

  • CCTV footage

To ensure compliance with the Privacy Act, you may not sell CCTV footage.  

  • Cigarette or nicotine replacements

You may not sell cigarette or nicotine replacements, including e-cigarettes or products intended for use as a nicotine replacement.  

  • Copyrighted items and content (including replicas)

You must not sell items or include content which breaches any copyright or other intellectual property rights. As a seller it is your responsibility to ensure the items you sell and the content of your listing are not in breach of any intellectual property rights.  

  • eBooks and downloadable media

You may not sell eBooks. We classify an electronic book (eBook) to be any book or information in digital format that you can access using a software program. This includes but is not limited to: 

    • Copies, software or programs where the buyer downloads or has access to download from a website.
    • Music and video files that you can deliver through file sharing software.
    • Downloadable or electronically delivered eBooks.
    • The sale of a URL or web address where a member can download or obtain free copies of information.
    • Ebooks or other information sourced from the Internet produced in a printed version that is sold outside distribution or copyright laws.
    • Electronic invites, including Gmail and similar items.
    • Any media delivered on DVDs or in a downloadable format.

 

  • Event tickets

You may not list tickets to events which are subject to the Major Events Management Act.  

  • Fireworks

You may not list fireworks for sale on the site.  

  • Foreign plugs

In order to comply with Australian laws, items with foreign plugs may not be sold. This applies to items that require an adaptor to connect to an Australian socket.  

  • Frequent flyer points

You may not sell frequent flyer points on the site. Most frequent flyer reward schemes do not allow the transferring of points between members.  

  • Gang paraphernalia/memorabilia

You may not list gang related paraphernalia or memorabilia for sale on the site. It is at eZaango discretion what is considered to be gang related.  

  • Human bodies or body parts

You may not list a human body or body parts for sale on the site. This includes such items as sperm, eggs, excrement, and bone.  

  • Lottery and raffle tickets

You may not list lottery or raffle tickets for sale.  

  • Magnetic and smart card readers

You may not list magnetic / smart card readers or writers, or blank cards that can be used with these devices.  

  • Medicine and supplements

You may not sell medicine or supplements intended for human use. Items deemed to be medicine or supplements will be removed at Krazy Auction's sole discretion.  

  • Menacing dogs

You may not list menacing dog breeds for sale on the site. These dogs are defined as the following breeds:

    • American Pit Bull Terrier
    • Brazilian Fila
    • Dogo Argentino
    • Japanese Tosa
    • Presa Canario

 

  • Nazi memorabilia

You may not list Nazi memorabilia for sale on the site. It is at eZaango discretion what is considered to be Nazi memorabilia.  

  • Offensive weapons

You may not sell weapons where they are purely intended for attack purposes. This includes but is not limited to: flick knives, butterfly knives, ninja stars, knuckle dusters.  

  • Recreational drugs

You may not list recreational drugs (herbal or chemical) or related equipment on the site. This includes such items as dance pills and NOS canisters, and items used in the cultivation of cannabis.  

  • Software that interfaces with the eZaango website

You may not list software that technically interfaces with the eZaango website. This includes but is not limited to things such as auto-relisters.  

  • Spray paint cans

You may not sell spray paint cans on the site.  

  • Tobacco

You may not sell tobacco on the site. The advertisement and sale of tobacco based products contravenes the Smoke Free Environment Act.  

  • Uniforms for AUS emergency services

You may not sell uniforms or accessories for Australia 000 Emergency services. This includes police, fire and ambulance uniforms.  

  • VCDs

You may not list VCDs for sale on the site. We understand that the majority of VCDs are pirated. We have a blanket 'no sale' policy of these items.  

  • Veterinary medicines

You cannot sell Prescription Animal Remedies (PAR) or veterinary only medicines.  

  • Wholesale lists

You may not sell wholesale lists or place listings that are used to solely promote the purchase of items through other channels.

Author: General Manager
Last update: 2019-09-20 10:17


Terms and Conditions

  1. TERMS AND CONDITIONS

Welcome to eZaango, Australia's own online trading community. These terms and conditions are intended to help keep eZaango a safe place to trade.

A. Acceptance of terms and conditions: The terms and conditions are the terms on which eZaango offers you access to the Services and the Website. By registering as a member of eZaango you accept these terms and conditions. If you do not accept these terms and conditions, you must refrain from using the Services

B. Amendment of terms and conditions: These terms and conditions may be amended in whole or in part by eZaango from time to time. Amendments will be effective immediately upon posting of the amended terms and conditions on this Website. You are responsible for ensuring you are familiar with the latest terms and conditions. Your continued use of the Services represents your agreement to be bound by the terms and conditions as amended.

C. Terminology: In these terms and conditions, the following expressions have the meanings set out:

  • 'Item', 'items' means goods that may be sold by the vendor through the classified process;
  • 'Member' means a registered member of eZaango;
  • 'Member Service(s)' means a trade or business service that has been advertised by a eZaango member in the Services Category;
  • 'Services' means any one or more of the services offered by eZaango from time to time, including message boards, sms alerts and any other service that eZaango may offer;
  • 'Services Category' means the category on the eZaango homepage where members can list services;
  • 'We', 'us' and 'our' are a reference to eZaango;
  • 'You' and 'your' are a reference to you;
  • 'Website' means any eZaango website through which the services are offered;
  • 'Listing' means a listing on the Website through which you offer, categorize, sell or advertise any item or product
  • 'Seller' includes any person placing a listing.
  1. SPECIFIC WARNINGS

A. The services: eZaango provides a platform to introduce members who want to buy and sell items. All the payments from buyers are collected by the eZaango and passed on to the sellers at agreed time.

At your own risk: Transactions and all other contact between you and other members are conducted entirely at your own risk. You agree that eZaango takes no responsibility or liability for any misconduct of any of its members including, without limitation, members that have registered under false pretences or who attempt to defraud you. eZaango gives no undertakings, representations, or warranties in relation to items sold or listed on the Website, or Member Services advertised or offered through the Services Category including:

  1. about ownership of any item;
  2. as to the content, safety, description, worthiness, quality, or legality of the items or Member Services that are listed on the Website;
  3. as to the accuracy or truth of listings;
  4. that any item, or Member Service listed in the Services Category, will meet your requirements or expectations; or
  5. about the ability of members to complete a transaction, including credit card transactions.

C. Disclaimer: You expressly understand and agree that:

  1. Your use of the Services is at your sole risk. The Website and services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law and without limiting clause 2.2, eZaango disclaims and excludes all implied conditions or warranties, including, but not limited to, any warranties of merchantability, fitness for a particular purpose, and non- infringement;
  2. Where Member Services are offered in the Services Category,eZaango disclaims and excludes liability for any guarantees that a Member Service will be carried out with reasonable care and skill, fitness for a particular purpose, time of completion or price for the provision of a Member Service;
  3. eZaango does not warrant that
    • the services provided will be uninterrupted, timely, secure, or error free, or
    • that any information (including feedback) provided on the Website is error-free or reliable;
  4. No advice or information that is obtained by you from eZaango or anyone else shall create any warranty by eZaango that is not expressly stated in the terms and conditions;
  5. Responsibility for the content of advertisements appearing on this Website (including hyperlinks to advertisers' own websites) rests solely with the advertisers. The placement of such advertisements on the Website does not constitute eZaango recommendation or endorsement of the advertised product or service. Each advertiser is solely responsible for any representation made in connection with its advertisement.
  6. While eZaango is facilitating the payment by credit card, eZaango is in no way involved in the transaction itself, and responsibility for any refund rests with the seller, unless you have taken the buyer protection.
  7. While eZaango has systems in place to reduce the risk of credit card fraud, eZaango is not responsible for protecting members from credit card fraud. eZaango fraud protection systems may from time to time block legitimate credit card payments. In these cases payment will need to be made by other means.


D. Liability:You agree that, to the maximum extent permitted by law, any and all liability and responsibility of eZaango to you or any other person under or in connection with these terms and conditions, or in connection with the services, this Website, another Member's acts or omissions, or your use of or inability to use, the services or this Website, is excluded regardless of whether such liability arises in contract, tort (including negligence), or otherwise. eZaango liability and responsibility is excluded in respect of any and all loss or damage, whether direct or indirect, including, without limitation, loss of profits, loss of data, loss of business or anticipated savings, general and special damages, and consequential and incidental loss.

E. Indemnity:You agree to release, indemnify and keep indemnified us from and against all actions, claims, costs (including legal costs and expenses), losses, proceedings, damages, liabilities, or demands suffered or incurred by us to any person arising out of or in connection with your failure to comply with these terms and conditions, your failure to complete a transaction, your sale or attempted sale of an item prohibited under clause 4.2 (e), or arising out of any content or item you submit, post, transmit, or make available through the Services.

F. Breach:Without limiting any other rights and remedies available to eZaango, eZaango may limit your activities on the Website, remove your listings, warn other members of your actions, issue a warning to you, suspend or terminate your membership, or refuse to provide our Services to you if you breach these terms and conditions or where eZaango considers it appropriate.


G. Additional rules: In addition to the terms and conditions set out in this document, the Banned and Restricted Items list, Listing Policies and Member Services Listing Policy form part of these terms and conditions

  1. BECOMING A MEMBER
    1. Becoming a Member: You may only register as a member if you are resident in Australia and can form a legally binding contract that is enforceable against you. For example, you must be 18 years old. By registering as a member, you warrant that you can form a legally binding contract.
    2. Accurate Information: You warrant that you have provided complete, accurate and current personal information when registering as a member. You must maintain and update your personal information held by eZaango to ensure it is kept current at all times. eZaango may phone or mail you to verify these details. You must not register as a member under multiple identities or persons (whether false or not). However, at eZaango' discretion, you may create a business membership in addition to your personal membership.
    3. Termination of membership: eZaango reserves the right to decline to register or to terminate your membership without entering into further discussions with you. Without limiting the foregoing, eZaango may terminate your membership if a serious complaint or multiple complaints are received about you from other members, if you breach these terms and conditions, if you impersonate another member, or if we, at our sole discretion, deem your behaviour to be unacceptable. Members who have registered under multiple aliases will have all of their aliases disabled.
    4. Security of your login information: You are responsible for keeping your login information, including your email address and password, secret and secure. Without limiting the foregoing, you agree:
    5. a. not to permit any other person to use your user name or membership; and

 

      b. not to disclose, or provide to any other person, your password, email address, date of birth or any other information in connection with your membership that may allow them to gain access to your membership.



  1. Emails and newsletters: eZaango will send you emails relating to your membership, transactions and other activities on the Website, and for promoting and marketing other eZaango products and services to you. eZaango may also send regular electronic newsletters to members. Newsletters will contain clear and obvious instructions for how you can unsubscribe from the mailing list.
  1. GENERAL RULES
  1. General
  1. All listings or communications made through eZaango shall be made in good faith.
  2. You must not damage, interfere with or harm the Website or Services, or any network, or system underlying or connected to them, or attempt to do so.
  3. You may not use a robot, spider, scraper or other unauthorised automated means to access the Website or information featured on it for any purpose.
  4. You shall not list your email address, phone number or any other contact detail within the description of listings, listing comments and/or questions, in your member profile, or in the eZaango message boards.
  5. Notwithstanding 4.A(d) above, you may enter your appropriate contact details in the relevant contact detail fields of those listing categories which specifically provide for those details
  6. You must price in Australian dollars and include GST in the price. All tax obligations are the responsibility of the seller and/or the buyer (as the parties determine).
  7. You must not complete a transaction outside of the eZaango process. Attempts by you to avoid fees, including through multiple memberships may result in eZaango suspending or terminating your membership at the discretion of eZaango.
  8. You must not use the Services or the Website to promote items for sale outside the Services.
  9. You are responsible for any actions taken through your membership. eZaango memberships are not transferable.

B. Your obligations as a seller

  1. Sellers must be located in Australia. Sellers outside of Australia are not permitted to sell on eZaango. Sellers should not send items to an address that is outside Australia.
  2. You will only enter listings that are accurate, current, complete, and include all relevant information about the terms of sale, payment terms, shipping methods and who bears the cost of shipment. You must list an item in one category only which must be the most appropriate category for your item.
  3. You will only place listings for items that exist and are to be sold. You will not list items that you are not legally entitled to sell or that are not in your possession.
  4. You must not list anything that is illegal, offensive (including anything of a defamatory, pornographic, or racially or ethnically objectionable nature), stolen, or unsafe, anything which infringes copyright or other intellectual property rights, items which have been illegally imported or which would require illegal import or export in order to complete the transaction, or any item of which the sale is prohibited by, or violates any, law. You are responsible for ensuring that any listing by you does not breach this clause 4.2(e). You agree that eZaango may disclose your personal information, including your name and contact details, to the relevant authorities, parties and/or the applicable intellectual property right holders (or their representatives) if we consider that you are in breach of this clause 4.2(e) at any time.
  5. eZaango classifieds may be used by individuals or businesses to list specific items or jobs only and must not be used for multiple or generic item or job listings. You must not place multiple listings for a single item or job.
  6. Your listing may only contain a URL for a website that contains further information on the item you have listed. This website must not offer any items for sale, or contain contact details. You must not use eZaango listings to promote a business or website other than one for sale in your listing.
  7. You must not use the Services or the Website to sell items that are of a speculative nature including, but not limited to, pyramid, surf-for-free, or similar schemes.
  8. You will only list adult rated content (videos, magazines, DVD's, etc) in the Adult category. Adult content listed in non-adult categories will be removed or moved to the Adult category.
  9. Listings are not pre-screened for content. eZaango reserves the right to remove any listing that it deems unsuitable or in breach of the terms and conditions.
  10. You agree to your email address being supplied to the buyer when your auction closes.
  11. You must promptly forward the listed item to the successful buyer on completion of the transaction.
  12. You must not charge unreasonable amounts for shipping and packaging costs.
  13. The sale of films, videos, DVDs, VCDs and laser disks is covered by the Films, Videos and Publications Classification Act 1993. It is an offence to sell any of these items if they have not been examined and classified by the appropriate agencies. The offence carries a maximum penalty of $3,000 per publication. If any publication was sold and deemed to be objectionable and where the seller knew the publication was objectionable, the maximum penalty consists of 10 years imprisonment per publication. Therefore, when listing these items for sale, you must include within your listing, the Australia classification rating and all information on the classification label.

C. Your obligations as a buyer

  1. You must be located in Australia to buy on eZaango. People outside of these countries are not permitted to purchase items on eZaango.
  2. You must only access the Adult category if you are at least 18 years old.
  3. you agree to:
    • Attempt to resolve the issue with the Seller first, and to inform eZaango and co-operate fully and reasonably to resolve any problem transaction before requesting a chargeback from your card issuer or bank.
    • Return the goods (with original packaging) should you seek a refund from the Seller in the event that they are not as described or arrived damaged.

D. Feedback

  1. Feedback you provide on other members must not contain offensive, defamatory or inappropriate language. eZaango reserves the sole right to determine what is considered offensive, defamatory or inappropriate language.
  2. You may only give member feedback that relates to a specific transaction. You must not post feedback on a transaction that does not relate to that specific transaction.
  3. You must not post feedback about yourself or include any contact details or personal information in your feedback.
  4. Feedback is provided for the sole purpose of facilitating trading between members on the eZaango Website. You must not market or export any feedback to any venue other than the eZaango Website. Linking to your eZaango feedback from other buying and selling websites will be considered a breach of our terms and conditions.
  1. FEES AND ACCOUNTS

a. eZaango Listing Fees and Success Fees

  1. eZaango charges fees for the use of the Website as a venue.
  2. eZaango current fees are listed on our fees page in the help section.
  3. Any non-commission listing fees are charged at the time of listing and are not refundable. eZaango may (at our sole discretion) refund a commission or success fee charged on completed sale if the sale is not successfully completed, provided that a member follows our defined refund process. eZaango will only issue refunds in the form of credit to the eZaango account of the member. Cash refunds will not be issued. Credits on accounts with eZaango are not transferable between members.
  4. eZaango reserves the right to change the fees charged for any of our Services at any time. In the event that we introduce a new service, the fees for that service are effective at the launch of the service, unless otherwise stated.
  5. If you are an Australian resident, then all fees are inclusive of GST and in Australian dollars unless otherwise stated. GST @10% is included in all the fees. Unless otherwise stated in these terms and conditions, no interest or other financial charges will be applied to eZaango account balances.
  6. eZaango reserves the right to investigate queries regarding the refund of sale commission, Internet Service Providers, and any other relevant party.
  7. Before listing an item, you should review eZaango fees to ensure you are aware of the fees that you will incur.

b. You must pay the fees immediately upon demand by eZaango

  eZaangoAccounts

  1. eZaango maintains credit accounts for each member and from which members must pay fees including payment of advance listing options. eZaango accounts may not be used for the payment of items sold using the Services.
  2. eZaango will maintain an amount that exceeds the aggregate face value of members' eZaango accounts (less any amounts that have been cancelled, redeemed, or forfeited in accordance with these terms and conditions) in a separate bank account. eZaango acknowledges and declares that all amounts deposited in that separate bank account are held on bare trust for members, such that each member has the right to a proportion of the separate bank account equal to the face value of his or her eZaango account. eZaango may deduct amounts from the separate bank account as contemplated by these terms and conditions, and reserves the right to retain any interest earned on amounts deposited in the separate bank account.
  3. All the negative balance will be brought to $10.00 from the sale proceeds and balance will be transferred to your account as agreed.
  4. You must settle any negative account balance immediately. eZaango reserves the right to take action against you to recover outstanding debts. You are liable for all expenses (including legal fees) that eZaango incurs when collecting that debt.
  5. If your membership is terminated eZaango will refund the balance of your credit account, less a $15 manual processing fee that is payable to eZaango. Consequently, no refund will be made if the account balance is below $15. If your membership is removed due to breach of our terms and conditions it is at our discretion whether you are eligible for a refund. Promotional giveaways of eZaango credits, bonus credits, or any free credits gifted to the member on registration will not be refunded.
  6. If you have not logged on to the Website for a period of 18 months, any unused balance on your account is forfeited to eZaango and your membership will be suspended.
  7. eZaango will ensure that, at all reasonable times, an electronic statement is available to you (on your 'My Account’ page) that contains the following information:
    • The balance of your eZaango account; and
    • Records of the past 3 months transactions of your eZaango account,
  8. This statement: "The use of this account (including the conditions relating to closing the account and receiving a refund of unused deposits) is governed by eZaango terms and conditions."
  9. eZaango will ensure that, at all reasonable times, you can check the balance of your eZaango account on the top right hand corner of your admin login page.
  1. GENERAL PROVISIONS
  1. System Integrity:eZaango will use its reasonable endeavours to ensure the availability of the Website and Services, subject to any downtime required for maintenance. However, eZaango takes no responsibility for any system unavailability, or for any loss that is incurred as a result of Website or Services being unavailable. Further, eZaango assumes no responsibility for the corruption of any data or information held by eZaango.
  2. Resolution of disputes:As eZaango is not a party to any sale or transaction between you and another member, you agree not to involve, or attempt to involve, eZaango in any dispute or in the resolution of disputes that arise between you and another member as a result of the Services provided, other than as provided in clause 4.3 i (i).
  3. Force Majeure:Without prejudice to clause 2.3(a), eZaango has no liability for any lack of performance, unavailability or failure of the Services or the website or for any failure of eZaango to comply with these terms and conditions where the same arises from any cause reasonably beyond the control of eZaango.
  4. No Waiver:If we do not exercise or enforce any right available to us under these terms and conditions, it does not constitute a waiver of those rights.
  5. Partial Invalidity:If any provision of these terms and conditions becomes or is held to be invalid, unenforceable or illegal for any reason, and in any respect, that provision shall be severed from the remaining terms and conditions, which shall continue in full force and effect.
  6. Governing Law: These terms and conditions are governed by the laws of Australia. You submit to the non-exclusive jurisdiction of the Courts of Australia.
  7. Intellectual Property Rights: eZaango (and its licensors or suppliers, as the case may be) owns all proprietary and intellectual property rights in the Website (including text, graphics, logos, icons and sound recordings) and the software and other material underlying and forming part of the Services and the Website.
  8. You may not without our prior written permission, in any form or by any means:
  9. Adapt, reproduce, copy, store, distribute, print, display, perform, publish or create derivative works from any part of this Website; or
  10. Commercialise, copy, or on-sell any information, or items obtained from any part of this Website.
  11. Entire agreement:These terms and conditions supersede all previous conditions, understandings, commitments, agreements and representations whatsoever whether oral or written, and constitutes the entire agreement, between the parties, relating to the subject matter of these terms and conditions.
  12. Privacy:eZaango collects personal information about you through your use of the Services and the Website, including:
    • Your registration details; and
    • Information relating to your use of the Website and the content you access.

You agree that eZaango may use this personal information to assist us to provide the Services to you, for internal research purposes, to verify your identity, to enforce or apply our terms and conditions, to protect the rights, property, or safety of eZaango, our users, or others, for promoting and marketing other eZaango products and Services to you, and for any other use that you authorise. You agree to your membership's trading history being published in your feedback.

We will not sell or allow third parties to access your personal information without your consent. We release account and other personal information only when we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of eZaango, our users, or others. Government agencies with statutory roles enabling them to request information from us include but are not restricted to the Police, Inland Revenue Department and Ministry Of Economic Development. You may contact eZaango to ask whether information has been provided to government agencies.

If you intend to take Disputes Tribunal proceedings against another member and you require that member's contact details in order to take such proceedings, eZaango will release those details to you if you make a Statutory Declaration stating that you require that member's contact details for the sole purpose of taking Disputes Tribunal proceedings. You may obtain a Statutory Declaration for this purpose by contacting eZaango or the Disputes Tribunal.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected].au

Author: General Manager
Last update: 2019-09-20 10:19


Feedback Policy

eZaango does not arbitrate in Reputation & Comment Policy.

Although certain exceptional circumstances will result in Comments being removed - Comments will remain a permanent part of your eZaango record. You can be held legally responsible for damages to the trader's reputation under Australia law. So keep your Comments factual.

eZaango will only remove comments where it breaches our terms and conditions of comments. Comments that are over 30 days old will not be reviewed by eZaango Comments will be edited or removed if:

  • It contains swear words or vulgarities*
  • It contains defamatory statements as to the character of the individual*
  • The customer placing comment has been permanently removed from eZaango for misbehaving
  • The Comments refers to any ongoing investigation by eZaango , the police, or any other authorised party
  • eZaango is ordered by a valid court order to remove comment

*eZaango reserves the right to determine what is considered swear words, vulgarities or defamatory statements.*

As mentioned in our Code of Conduct, members should not place retaliatory feedback. If you believe you have been the target of retaliatory or abusive feedback then please let us know. Report unfair feedback form.

Transaction Policy

If Seller wants to review their invoices and account summary then they can easily get the invoices for last six months and account summary for last 45 days. For viewing invoices older than six months there would be a charge of ($3 per invoice). One invoice will be one month’s calendar transaction.

Photo Policy and Guidelines

A clear, impressive and crisp photo of a product is an important way to attract a buyer on eZaango .This is the reasons why we have developed a policy and guidelines for sellers to follow to help maximise their sales in eZaango .

Photo policy

  • Your main listing photo (i.e. the image that appears in search results and first on your listing) must show the product you are selling.
  • Product images are the front door to your listing page. Buyers like images that show the product they’re searching for. This policy should help customers find what they’re looking for, and help with your sales.
  • The minimum size of photo should be 500 pixels on the longest side in order to be uploaded.

*As always, we expect you to use common sense when you upload photos and not upload anything that’s offensive to others. We will remove photos that we or our community don’t think are appropriate.*

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 10:20


Photo Policy & Guidlines

A clear, impressive and crisp photo of a product is an important way to attract a buyer on eZaango.

Photo policy

  • Your main listing photo (i.e. the image that appears in search results and first on your listing) must show the product you are selling clearly.
  • Product images are the front door to your listing page. Buyers like images that show the product they’re searching for. This policy should help customers find what they’re looking for, and help with your sales.
  • The minimum size of photo should be 200 pixels on the longest side in order to be uploaded.

*As always, we expect you to be careful when you upload photos. Please do not upload anything that could be offensive to others. We will remove photos that we think is not appropriate for our community.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 10:20


Services Listing Policy

  1. General
    1. If a customer accepts a Service, arrangements to carry out the Member Service will be formed between the advertiser and the Customer. eZaango does not act as an agent for either party to the arrangement and resulting transaction.
  2. Terminology
    1. ‘Service Advertiser’ means a member advertising in the Services Category;
    2. ‘Member Service(s)’ means a trade or business service that has been advertised by an eZaango member in the Services Category.
  3. Your obligations as an advertiser in the Services Category
    1. Service Advertisers must be located in, and only offer Member Services within, Australia.
    2. You must not place multiple listings for the same Member Service.
    3. When advertising a price for a Member Service, you must list prices and fees in Australian dollars and include GST in the price. All tax obligations are the responsibility of the advertiser and/or member using the Member Service (as the parties determine).
    4. You may list your phone number within the contact details on the listing.
    5. Your listing may only contain a URL for a website that contains further information on the Member Service you have listed.
    6. You will only enter listings that are accurate, current, complete, and include all relevant information about the Member Services provided. You must list Member Services in the most appropriate category.
    7. You agree to your email address being supplied to the member enquiring about Member Services advertised.
    8. You must promptly respond to queries received by members in relation to Member Services advertised.
    9. You agree not to post, or to encourage or procure others to post, ratings and/or comments about advertised Member Service(s), which are untrue, inaccurate or misleading.
  4. Your obligations as a user of Member Services
    1. By engaging with an advertiser to receive advertised Member Services, you warrant and represent that you have the legal right to enter into and complete the transaction.
    2. You agree to your email address being supplied to the Service Advertiser when you enquire about Member Services listed in an advertisement.
    3. All payment arrangements are between the advertiser and the member using the advertised Member Services.
  5. Ratings and Comments on Service Advertisers
    1. eZaango provides the ability for customers to post comments and ratings on the performance of Service Advertisers who they have entered into transactions with.
    2. In posting ratings and/or comments, you warrant that
      1. You are or have been a customer/client of the Service Advertiser in question;
      2. The comment/rating relates to a specific transaction relating to the provision of Member Services advertised on eZaango;
      3. The statements of fact reflected in the ratings and/or comments posted by you are true or not materially different from the truth;
      4. The opinions reflected in the ratings and/or comments posted by you are genuine and honestly held by you;
      5. You will not use obscene or offensive language or submit any material that is, or may potentially be, defamatory, abusive or hateful, an invasion of anyone's privacy, harmful to other users, harmful to eZaango or encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any legislation;
    3. Irrespective of any monitoring of ratings, comments or other content on the Website which eZaango undertakes, eZaango shall not be responsible for screening, editorial, or other control over ratings, comments or other content and you acknowledge that the Website may include material that could be deemed distasteful, misleading, inaccurate, offensive, or otherwise objectionable.
    4. eZaango assumes no responsibility or liability for the preservation of content on the Website and may modify or remove it at its sole discretion.
    5. eZaango does not necessarily endorse, support, sanction, encourage, verify or agree with the ratings and/or comments posted by users of the Website.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 10:21


Privacy Policy

eZaango has created this privacy statement in order to demonstrate our firm commitment to privacy. This document discloses our information gathering and usage practices. For additional information about eZaango, please review our Terms and Conditions.

Use of your Information

  • eZaango does not sell or rent your personal information to third parties.
  • eZaango collects personal information about you through your use of the Services and the Website, including your registration details and information relating to your use of the Website and the content you access.
  • eZaango may use this personal information to help us provide the Services to you, to verify your identity, to enforce or apply our terms and conditions, to protect the rights, property, or safety of eZaango, our users, or others, for internal research purposes, for promoting and marketing other eZaango products and Services to you, and for any other use that you authorise. Your membership's trading history may be published in your feedback.
  • We release account and other personal information only when we believe release is appropriate for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities); to facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of eZaango, our users, or others. Government agencies with statutory roles enabling them to request data from us includes but is not restricted to Police and the Ministry Of Economic Development. Members can contact eZaango to ask whether such information has been provided.
  • If you wish to take Dispute Tribunal proceedings against another member, you can contact eZaango or the Disputes Tribunal for a statutory declaration, requesting contact details for the sole purpose of making a claim.

  Email

  • It is the policy of eZaango to send our members an email throughout the auction process and other email they elect to receive, in addition to customary business communications (payment confirmations, etc.). Further, it is our policy to immediately remove any member from any mailing list upon the member's request. In addition, eZaango will send newsletters and other communications to members. Newsletters will contain clear and obvious instructions for how the member can remove himself or herself from that mailing list.
  • We do use email as a means of receiving feedback from our members, and we encourage you to email us with your questions or comments.

  Membership Registration

  • Our site's registration form requires you to provide us contact information and may also require demographic information. We may use your contact information from the registration form to send you information about our company and promotional material from some of our affiliated partners. Your contact information is also used to contact you when necessary.

  Updating your Personal Information

  • eZaango provides you with ways in which you can update your personal information, including changing your email address, password, phone number, etc. eZaango will store previous email addresses against your profile to ensure compliance with our Terms and Conditions - specifically the use of one account per member.

  Control of Your Password

  • You are responsible for all actions taken with your username, email address and password, including fees. Therefore we do not recommend that you disclose your eZaango password to any third parties. If you choose to share your username, email address and password or your information with third parties to provide you additional services, you are responsible for all actions taken with this information and therefore you should review that third party's privacy policy.
  • It is important for you to protect against unauthorised access to your password and to your computer. Ensure you logout when you have finished visiting eZaango, especially when you are accessing eZaango from a shared computer.

  Credit Card Security

  • We work diligently to protect the security of your personal information, including credit card information.
  • We protect your credit card information during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet. eZaango retains only partial card details. However they may be held by Paypal (review their Privacy Policy) which processes the transaction.

  Cookies

  • Cookies are small pieces of information that are stored by your web browser in a file on your computer's hard drive when you use our website. We use cookies to deliver information and fresh content specific to your interests and to improve the experience of using our site. Cookies are widely used on most major websites.
  • eZaango uses "session" cookies to temporarily store information to help you use the site. This information is used to deliver the right content to you as you use the site and avoids unnecessarily asking you to log in. Session cookies expire immediately when you close your web browser or are deleted after 30 minutes of no activity on eZaango
  • eZaango also uses "persistent" cookies to personalise the user experience, to help protect our members and to provide us with research information (such as how often members visit eZaango every month). Persistent cookies allow us to track users on eZaango and help us identify users abusing the eZaango service. A persistent auto-login cookie is also stored when Members select the "remember me" option when logging in. The auto-login cookie is removed when the Member logs out.

  Advertising and third party links

  • Some eZaango advertisers may request information directly from users, or link to sites that do so. eZaango has no control over its advertisers' privacy policies, and encourages users to review such policies prior to submitting any personal information to them.
  • eZaango contains non-advertising links to a variety of third party sites to enhance the member experience. eZaango has no control of either the content or privacy policies of such sites, nor should such links be considered an endorsement of these sites except where otherwise noted.
  • In some cases, third party advertisers may also use cookies in certain advertisements that appear on the website for advertising purposes. For example, eZaango participates in Google AdSense advertising, and as part of this, Google may use cookies in order to reduce the number of times you see the same ad.
  • eZaango also uses Google's Double-click services to deliver display advertisements intended to be relevant to your interests, based on the information you have provided to us through the use of any of our Services. We do not provide your personal information to Google.

  Other information we collect

  • We use additional information to do internal research on our users' demographics, interests, and behaviour to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address.
  • Users who login have their IP addresses recorded. This information will only be provided to legal authorities in cases of suspected fraud or for law enforcement purposes. This information is stored securely and will not be provided to other members or non-authorised parties.
  • If you choose to post messages in our message areas or leave feedback for other users, we will collect that information you provide to us.
  • If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.
  • Customer service phone conversations may be recorded for internal training and quality assurance purposes. This helps us ensure the information we provide members is consistent and accurate. Phone records will be stored securely and will generally be retained for up to six months.

  Membership removal

  • If you wish to have your registration removed from our directory for any reason, you may send us an email requesting this.

  Updates to our information practices

  • From time to time, we make changes to our information practices or alter the functionality of our website. We always update this statement accordingly, so we encourage you to periodically review this page for the latest information on privacy practices at eZaango .
  • If you have any questions about our privacy policies or any other matter, please contact us.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 10:21


Payment Details

Crediting Your Account

Crediting your Account

  • Credit or debit card online: All the payments made by credit or debit card online are processed through a secured and encrypted connection. These will appear on your eZaango account immediately and can be used to pay for eZaango services.

*eZaango does not store your personal credit or debit card information.*

  • Credit card over the phone: We always prefer making payments online which is the fastest and most secured method of topping up your account.

However you can also credit your eZaango Account by calling us at 1300 696 698 and your credit card payment would be processed over the phone.

  • Cheque: You can top up your eZaango account by sending us a cheque. It can often take a few days for this to appear on your eZaango account as we are reliant on postal services.
  • Bank Transfer: You can top up your eZaango account by depositing the money directly into our bank account. We will credit your eZaango Account as soon as we see the money in our bank account. Generally it takes 24 to 48 hours. Our bank details are as follow:

Please do not send cash – cash payments will NOT be credited to your eZaango account.

*Paying directly online into your eZaango account would be highly recommended. This is the fastest and most secure method of topping up your account.*

Author: General Manager
Last update: 2019-09-20 10:23


Financial Dispute

Financial services disputes

This page only includes the issues related to financial services we offer to you. eZaango’s financial services are services that relate to aspects how we hold your money. We always aim at providing the safe, efficient and accurate transactions. If you have concerns, queries or have experienced a service which didn't meet your expectations please let us know, and we will do our best to help you.

If you are not happy with how we have provided a financial service, please email us at [email protected].

It is important that your complaint is documented and that you provide us with accurate information regarding the details of the complaint so that we can try and resolve your issue. We will acknowledge your complaint by return email and will work with you to try and agree how to resolve your complaint. Our complaint acknowledgement will give you more detail about the process that will follow. We are supposed to maintain a clear record of how we deal with your complaint. So that we can do this, we intend to communicate with you about your complaint by email/in writing.

If we have not been able to resolve your complaint you can lodge it with ASIC.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 10:23


Refund Accidential Payment

Refund accidental payment

If you’ve made an accidental payment to your eZaango account and need it refunded, we can refund this for you.

Credit or debit card payments will be refunded to your card.

Cheque payments will be refunded by direct credit to your bank account. You’ll need to provide your bank account details for this refund to be processed.

If your payment was over $500.00, we may need additional information from your bank.

If you prefer to talk to us directly please call us at 1300 696 698.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 10:24


Account Summary & Invoices

Account Summary and Invoices

You can export most of your records yourself, including:

  • Your sales history of the items you currently have on the site or the items you have sold on the site dating back 45 days.
  • Products from your my Products Page.

To request an account summary older than 45 days Click on the link below:

Request Account Summary

How do I get my invoices?

We provide invoice at the end of every month. To view or save the invoice:

  • Go to your eZaango page.
  • Click on Invoices tab.
  • Click on Print Invoices receipt next to the month you are looking for.
  • Print or save the receipt.

We provide one invoice at the end of the month, which reflects all the fees, incurred during that month.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 10:25


About eZaango Accounts

Payment Details

About eZaango accounts

eZaango operates pre-paid accounts for all registered members. Any fees you incur on eZaango are deducted from your account. You should maintain a positive balance in your account. If your account has a negative balance you won’t be able to add the new listings.

You cannot use the funds in your eZaango  Account to pay for goods you have purchased on eZaango . These funds are only used to pay for service on eZaango , such as features and listings. We won’t process any amount lesser than $20.

Crediting your Account

  • Credit or debit card online: All the payments made by credit or debit card online are processed through a secured and encrypted connection. These will appear on your eZaango  account immediately and can be used to pay for eZaango  services.
    *eZaango  does not store your personal credit or debit card information.*
  • Credit card over the phone: We always prefer making payments online which is the fastest and most secured method of topping up your account.
    However you can also credit your eZaango  Account by calling us at 1300 696 698 and your credit card payment would be processed over the phone.
  • Cheque: You can top up your eZaango  account by sending us a cheque. It can often take a few days for this to appear on your eZaango  account as we are reliant on postal services.
  • Bank Transfer: You can top up your eZaango  account by depositing the money directly into our bank account. We will credit your eZaango  Account as soon as we see the money in our bank account. Generally it takes 24 to 48 hours. Our bank details are as follow:

Please do not send cash – cash payments will NOT be credited to your eZaango account.

*Paying directly online into your eZaango account would be highly recommended. This is the fastest and most secure method of topping up your account.*

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 10:26


Payment Not Credited

I paid by credit card online

If a payment has been charged to your credit card but has not been credited to your eZaango account, please contact us at 1300 696 698. When you get in touch, please make sure you include the date and time you made the payment and the amount you tried to credit.

If you receive an error (such as 'declined' or 'invalid card',) please contact your bank. Errors incurred when processing a credit card payment online are generated via responses from your bank and card provider.

I paid by credit card over the phone

If you were told that your payment was successful but it hasn't been credited to your eZaango Account, please contact us at 1300 696 698.

When you contact us make sure you include the time and date of your payment and the amount you tried to credit.

I sent a cheque

It can take at least 3 - 5 business days for your cheque to reach us. We process all payments as soon as they arrive. If your payment has not been credited after five business days, please contact us at 1300 696 698.

Refund accidental payment

If you’ve made an accidental payment to your eZaango account and need it refunded, we can refund this for you.

Credit or debit card payments will be refunded to your card.

Cheque payments will be refunded by direct credit to your bank account. You’ll need to provide your bank account details for this refund to be processed.

If your payment was over $500.00, we may need additional information from your bank.

If you prefer to talk to us directly please call us at 1300 696 698.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 10:28


Closing Your Store

Closing your Store

If you want to close your eZaango Store we will refund the remaining balance, less a $10 processing fee.
Credit card payments will be refunded to your credit card.Direct credit or cheque payments will be refunded by direct credit. You'll need to provide your bank account details. If your payment was over $500.00, we may need additional information from your bank. If you want to talk to us call us at 1300 696 698.

  Export my Financial Transactions

You can export all your data from eZaango account into a file. To do this click on “Export my eZaango Account” link. Then you would be able to choose the type of transactions you would like to export and the time period. You can choose to export all transactions, or debits or credits. You can also select which credits you would like to export. The file will be exported in CSV format (comma separated values). This format is compatible with spreadsheets and most other programs that allow data imports. If you are looking for account statement or a period dating back more than 60 days or for more than 2,000 transactions, you can request an Account Summary.

Account Summary and Invoices

You can export most of your records yourself, including:

  • Your sales history of the items you currently have on the site or the items you have sold on the site dating back 45 days.
  • Products from your my Products Page.

To request an account summary, send us an email and we'll be in touch. Please include the information you require and the time period.

How do I get my invoices?

We provide invoices at the end of the month.To view or save the receipt:

  • Go to your eZaango page.
  • Click on Invoices tab
  • Click on Print Invoices receipt next to the month you are looking for.
  • Print or save the receipt.

We provide one invoice at the end of the month, which reflects all the fees, incurred during that month.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days
email us at: [email protected]

Author: General Manager
Last update: 2019-09-20 10:29